Terry Q
Installation Technician
41 Reviews
“Great service and professionalism!! Can’t say it enough
Terry and Tristin showed up 10 minutes early! That is a big deal to me. What we thought was going to be a quick install turned into an all day job, terry never complained once. After the job was as done he was very thorough on explaining the new furnace and left our house cleaner than when he showed up.
Keep up the great work guys!”
“I've had ESI install and service all our heating and cooling needs for my home and business. Great team that is thorough in their explanation and do great work. Highly Recommended.”
“Terry and Tristin were professional, knew what they were doing, explained everything when they were done, and cleaned up their own mess.”
“Randy and Terry did an excellent job installing my new furnace, air conditioner, and tankless water heater. They explained what they were doing before and after the installation. They cleaned up after completion of the job and left my basement looking as it was before the job was started.”
“Terry, Randy and Tristin did our AC replacement today with efficiency and expertise. They were respectful of our home, did a fantastic job of explaining everything, and took every measure to ensure our new unit was running smoothly and correctly. Thank you ESI for your many years of service to our homes AC needs. We will recommend you to anyone and everyone and you have gained lifelong customers.”
“Awesome! The guys were prompt, prepared and finished the job leaving the area very clean. Patiently answered any and all questions we had. Proactively brought a thermostat we were considering but didn't think we would change, and we ultimately did. ESI was recommended to me, and I will definitely recommend them to others.”
“Tristin was great! Super respectful and explained everything he was doing. Will definitely use ESI for any future heating/cooling needs!”
“Terry and Tristin worked together well as a team. removal of the old boiler and indirect water heater was challenging. They did a good job of clean up before starting the new installation. Both men were pleasant, answered all my questions and did a very neat, professional installation. The work was completed as quoted by Nick.”
“Terry and Tristan were friendly, efficient and professional. They were very respectful of my house and property. They were excellent. I would recommend ESI to everyone.”
“Justin and Terry did a great job and were extremely professional. We are very happy with our AC replacement.”
“From the start (phoning the company) until the final installation the process was smooth and professional. Clearly the installers are seasoned professionals who worked efficiently and made sure to answer all our questions. It could not have been a better experience. Thank you!!”
“On-Demand whole house heating and domestic hot water unit installed by Justin and Terry. They removed all the old equipment for disposal and installed the new unit in a fairly short time. They even provided space heaters for us while doing the tear out and install. Very efficient and neat while on the job and the new heater is working great. Thank you ESI for the prompt and excellent installation.”
“Clean efficient on time and very friendly. Would recommend ESI to anyone that ask”
“Justin and Terry were very professional, courteous, and knowledgeable.
They took the time to make sure everything was done correctly, to explain how everything worked when the install was completed, and to answer all our questions. They cleaned up the work site and even swept the floors of the rooms they had been working in. I would recommend them to anyone looking to have work done by ESI. A pleasure to do business with them.”
“After taking a major lighting strike which knocked out multiple systems, including our boiler which provided heat and domestic hot water, ESI was the company that could respond quickly. After an in home analysis of the damage by Nick, it was decided that the most cost effective solution was an installation of a complete new boiler system. Installers Justin and Terry did an excellent job. John the follow up system analyst also demonstrated exemplary work. All of them were polite and professional. The clean up was great! I would gladly recommend ESI Heating and Cooling to my friends and Family. I’ll be using ESI for all my heating and cooling needs.”
“Very professional, very courteous, very knowledgeable. Work very hard to assure we had a functional hvac system ASAP. I would highly recommend this company.”
“Justin and Terry were very knowledgeable about best practices for replacing my AC unit. They also took the time to replace some old valves that are no longer used in case I want to install a humidifier in the future.”
“The guys were great, fast and highly experienced. Clean up perfect and post install explained all that was done. Excellent job”
“Justin & Terry were very courteous and professional. They removed our old system and installed the new Aprilaire unit. Justin took time to explain the new unit in detail and answered all of our questions. They cleaned up the area and when they left, it was better than when they started.”
“We had a new furnace/filter/humidifier/thermostat installed. Terry and PJ did a great job – neat, thorough, considerate. We had one issue: after they did their testing they apparently forgot to flip a switch on the gas valve and so after the showed us all about programming the thermostat and the furnace was seemingly working fine, they left and the furnace would not cycle back on. After I checked what I knew to do, and it still didn’t cycle back on, I called the after hours number and spoke to the on call person (whose named I failed to write down and now can’t remember) came right over, found the problem and corrected it. If you wonder at the 5 stars I rated them, I can only say that my clue that this is the company you want to work with is this: little oversights can always occur; what is important is the quality of the service recovery when those things happen. ESI was first rate.”
“We want to thank ESI Heating and Cooling for an excellent job in installing our new furnace and air conditioner. The technicians, Justin and Terry were very courteous and informative about the installation, details and clean up.
Very pleased with the services of ESI.”
“Great work done by Justin and Terry. The work was clearly done the right way and they explained everything to us before they left. On top of that our house looked cleaner after they left than when they first got here! Thanks for everything Justin and Terry!”
“Justin and Terry were efficient, friendly, respectful, and cleaned up thoroughly after they finished. I’m very happy (and cool again).”
“Very polite gentleman, kept me informed as work progressed, very thorough completion review. I will recommend this company and these employees to everyone.”
“Justin & Terry installed a furnace and air conditioner for me. The service was performed very professionally and neatly. They spent the time in answering my questions in an informative, friendly manner and familiarized me with all the components and system operation. A job very well completed .”
“Justin and Terry did a fantastic job from start to finish! This is easily the best experience I’ve ever had with a company doing work on my home. They were punctual, kept me informed, and made the mini-split installation in my almost 100-year-old home look easy:). I highly recommend ESI and specifically Justin and Terry!”
“Justin and Terry did a fantastic job on the install of our new combi boiler. They were respectful, timely, and willing to answer all our questions during the installation. They ended up working on our house for 2.5 days and we’d be happy to have them back anytime.”
“Justin and Terry did a great job with the installation of my new furnace. They were very knowledgeable and took the time to explain everything. Kudos to ESI!”
“They are professional and explained as they went along. They showed me what they had done upstairs and in the basement.”
“Justin and Terry were very professional throughout the whole installation of our whole home dehumidifier. They were punctual, very careful on not tracking mud into our home, made sure we knew who they were, what they were doing, if we were comfortable with/without masks and made sure we were okay with the overall setup before they began. They were courteous during the installation, thoroughly explained the system, answered every question we had, cleaned up well and made sure we were comfortable and happy with everything before leaving. We had an overall very good experience, as always with ESI. Thank you Justin, Terry, and Nick on a job well done :)”
“The guys were prompt to show up, did a great job on the install, cleaned up after themselves, were happy to answer questions and knew what they were doing. We were very pleased!”
“I was very happy with Justin and Terry. They were both very polite, knowledgeable, and eager to answer any questions I might have. When they left my home, they had cleaned up and you wouldn’t have known that they were ever here. Being in the construction trades myself, and what I expect from my guys who go into a person’s home representing our company, to find a company like ESI is a real pleasure to deal with. I will be highly recommending ESI Heating and Cooling to all my friends and people I deal with. Thank you ESI Heating and Cooling. “
“Very professional and thorough. Worked to get our failed furnace replaced as quickly as possible.”
“Mike showed us during fall maintenance that a problem was developing with our 17 year old furnace. Nick provided a couple of quotes from the Tempstar furnace line, assuring us that we would notice improved performance and better thermostat control. He was so very right! Our home temperatures are much more even between rooms and between floors. Even the humidity feels more comfortable. Our old thermostats were so difficult to operate and modify. This new one is intuitive and a breeze to use.
Justin and Terry arrived as planned, were friendly, considerate and helpful. They had the new furnace operating the first day with no noticeable discomfort during the install despite the winter weather. The next day they returned to finish the job and train us on the thermostat controls and basics like changing the filter.
We couldn’t ask for a smoother transition and are very pleased with our new furnace. Every chance we get we recommend the team at ESI — maybe we shouldn’t, they’ll get too busy.
Thanks!”
“They came and went and the only way I knew they were there is that I have a new furnace and AC. That is very cool.”
“Our experience with ESI couldn’t have been more professional, efficient, and positive! Our new furnace and air conditioner were installed without any disruption. We hardly knew they were here! We thank the whole ESI team for their attention to detail, thoroughness, and ease of working together with us. It was a pleasure doing business with them!”
“The crew was very professional. Good experience with ESI”
“Very impressed with the install of my new water heater. I called in the morning & they were out to install in the afternoon. They were very professional & had everything working in a couple of hours. I always have great service with ESI”
“Justin and Terry were very professional and answered all our questions about new tank after installation. Would recommend to anyone.”
“Nick was awesome at getting our installation scheduled very quickly thank you ? also Justin and terry did a great job installing the central air thank you ESI! Highly recommend them!!!”